Hairplusbase Reviews

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New Reviewer

Got my money

Never received the hair piece I order they took the money from my ACCOUNT since the first of December

User's recommendation: Don't do it I will be looking into some legal action.

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ID
#2362796 Review #2362796 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Service
Hairplusbase Shipping Service
Pros
  • No response
Cons
  • No customer service
  • Product not as described
Loss
$20
Preferred solution
Full refund

Desapoiment

Hairplusbase - Desapoiment
A pay for 20 inc ponytails a send me a 14 inches hair its no expectation hair not a good qualitative
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ID
#3006676 Review #3006676 is a subjective opinion of poster.

Never received product

Ordered and weeks later never received tracking information. Nothing. Our over $75.00. Do not order from this company.

User's recommendation: Do not do business with them.

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ID
#2486605 Review #2486605 is a subjective opinion of poster.
Pros
  • No response
Cons
  • No customer service
New Reviewer

They made it right

They sent the wrong item but in the end they made it right. Contacted customer service and after careful consideration they made my situation right.

User's recommendation: Look at the return policy before buying.

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ID
#2434334 Review #2434334 is a subjective opinion of poster.
Pros
  • Products seem to be made well
Cons
  • Return policy
Loss
$65
Preferred solution
Full refund
New Reviewer

They are extorting people

Hairplusbase - They are extorting people
Hairplusbase - They are extorting people
I ordered a 14" ponytail and I got a 10" ponytail and when I wanted to send it back they said I would have to pay for shipping and it was more then the order was. After going back and forth they finally said IF I REMOVED THE NEGATIVE REVIEW AND POST A FAKE POSITIVE REVIEW they would give me half of what I paid back. That is extortion and so dishonest.

User's recommendation: No go to eBay they have a money back guarantee.

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ID
#2431292 Review #2431292 is a subjective opinion of poster.
Product
Hairplusbase Hair Extension
Loss
$65
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Where is my package 202012****1141

Hairplusbase - Where is my package 202012****1141
Hairplusbase - Where is my package 202012****1141
I ordered from your other site lovely-wholesale.co.uk 18 days ago. I havent had a tracking number the email you provided doesnt work. My package says still processing on your site. I am generally sooo angry with your service. You took my money and yet havent sent my items. WHERE IS MY ORDER?? If I get no response I will be contacting trading standards & the ombudsman. Where is my order???!!

User's recommendation: Don’t buy from this company!

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ID
#2383447 Review #2383447 is a subjective opinion of poster.
Loss
$35
Preferred solution
Deliver my items & I want a written apology for the inconvenience & lack of professional trading standards.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dispointing

No real professional customer service personnel but a person's that answered like he is in his pajama and don't know why Im calling..he answered with a Hello!! And not stating who he is and the company name. Sorry I need real business customer service.

User's recommendation: Beware!!

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ID
#2371710 Review #2371710 is a subjective opinion of poster.
Location
Ketchikan, Alaska

Talk with someone

Where is my order its been 2 weeks
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ID
#2321908 Review #2321908 is a subjective opinion of poster.
Location
Uxbridge, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

About order

My order wasnt delivered yet and I need the tracking number so I can track my package I order last month 07/25/20 please let me know where is my package thanks
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ID
#2100242 Review #2100242 is a subjective opinion of poster.
Service
Hairplusbase Shipping Service
Pros
  • No response
Preferred solution
I need my package

Order confirmation

Hello, I wanted to see if my order was confirmed at all and if it’s going to be shipped because I didn’t get any sort of confirmation email but an email saying I was charged the total.
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ID
#2056475 Review #2056475 is a subjective opinion of poster.
Location
Portland, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud

someone stole my devt card and order hair from you and i was trying to get you to stop the transaction before you sent the product...its still pending in my bank account and i have alreaxy reported it to my bank and its a debt hold on my account.call me asap...thank you
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ID
#2032066 Review #2032066 is a subjective opinion of poster.
Loss
$225
Preferred solution
Full refund

Hairpiece wrong color so need to return

I have to return a hairpiece I have to return as the color is way off. There wasn’t any paperwork in the package. I’ve sent emails regarding this but never heard from anyone. I could exchange it if the color was much lighter but I don’t see a color chart your website so,I need to return it so please let me know how I do that and the address where I should send it then you can refund the money back on my card. Then I expect you to return it to my Paypal account. Thank you. Please answer ASAP. DIane BrickleyConklin - Also I don’t have the order number as no paperwork camewith iy
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ID
#1864759 Review #1864759 is a subjective opinion of poster.
Location
Mountain Home, Arkansas

Stalking

Your phone number is being used to stalk my daughter. She is fighting cancer right now and can't tolerate this nastiness. Please see what you can do about stopping it.
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ID
#1500569 Review #1500569 is a subjective opinion of poster.
Location
Erie, Pennsylvania
New Reviewer

Awful

They have removed the returns address from their website so that it is impossible to return things. Product ordered is poor quality and i want a refund
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ID
#1454902 Review #1454902 is a subjective opinion of poster.
Product
Hairplusbase Hair Extension
New Reviewer

I would like to know when my package is arriving

No one answered the phone
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ID
#1432722 Review #1432722 is a subjective opinion of poster.
Location
Boca Raton, Florida
Reason of review
Poor customer service

Horrible

I reached out to them they insisted I was lying that the hair they sent me was synthetic and not real human hair I have welts on my head because I’m allergic to synthetic hair I’ve been to my doctor I’ve contacted the company they are doing nothing to help me so I am assuming I am to seek legal action I would like a refund of my almost $300 I paid to them
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ID
#1394457 Review #1394457 is a subjective opinion of poster.
Location
Clarksburg, West Virginia

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